Returns & Exchanges
At Martie, we strive to reduce food waste and ensure your satisfaction with every order. While we cannot accept returns on food items due to safety regulations, we are committed to making it right if your order arrives damaged or incorrect.
Inspect Your Delivery
Upon receiving your Martie box, please check your items immediately to ensure everything arrived in perfect condition.
Document the Issue
If you find any damaged, expired, or missing items, take a clear photo of the products and the shipping label on your box.
Contact Support
Email our customer success team at [email protected] within 7 days of delivery with your order number and the photos you captured.
Receive Your Resolution
Our team will review your claim within 48 hours and issue a refund or store credit to your account for any qualifying issues.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing